Did you know that every time you perform a kind or considerate act, it automatically strengthens your immune system? It also stimulates production of serotonin in the brain. And the more serotonin you have, the better you feel. So, being nice to others is good for you, and it feels good? This sounds like a bit of a win-win to me. Yet it doesn't just stop there.
Equally exciting, is that the person receiving the kindness is going through the exact same thing. You are both experiencing increased happiness and stronger immune systems. What is also fascinating about this, is that people who witness the kindness, will also experience the same benefits of increased health and happiness. Talk about the ripple effect, I'm smiling just thinking about it.
How can you tap into these amazing benefits? You can do it every day at work by delivering brilliant customer service. It's brilliant because you light up your life and the lives of others as a result. It also happens to be brilliant for business. Feeling good has a direct impact on your productivity. So, we're happier, healthier, and more productive.
The art of communicating brilliant customer service is even more powerful when it comes to problems. This is good. Think about it, if you don't have problems to fix - you don't have a business. Business is all about solving problems for people and brilliant customer service is about doing it well so you, and your business prospers.
Have a sincere intent to be of service, pleasant, considerate, and understand how to communicate that from the start. There are some powerful foundational things to know when it comes to ensuring customer service success from first impressions, to building rapport, and problem solving. It's enlightening, empowering, and according to research, it's good for you.
So go out there and be brilliant. And in doing so, (to take the words from Spock, of the star ship Enterprise) you will 'live long and prosper'.
Showing posts with label productive. Show all posts
Showing posts with label productive. Show all posts
Wednesday, November 4, 2009
Saturday, June 13, 2009
Multi-tasking and the brain
Consciously trying to multi-task, being pressured into multi-tasking, or when our immediate focus is distracted with the intent of taking on yet another task simultaneously while . . . be aware. It's tough on the brain.
When you try to accomplish various things simultaneously, you'll probably end up doing a half-buttocks job on all of them. It trips up the brain and dilutes it's ability to focus. It's frustrating, debilitating, stressful, less productive, and perhaps even dangerous.
Example: you're stressed about an event that happened while trying to pass cars and get somewhere fast while explaining your frustrations to your passenger while she's interrupting you to remind you of the directions to take, AND simultaneously entering phone numbers into her iPhone, clearly unable to focus more than a minimum on your story and she knows it so she starts asking you questions about your dialogue out of feigned interest yet her next question comes with such bullet speed, you know she wasn't really listening to the answer you didn't have time to complete in the first place . . . meanwhile, YOUR cell phone goes off, maybe it's your son? oh! remember to take the next right at the light, hmmm, if I just reach a little to the left of my pocket I should be able to turn on the bluetooth and take the call or to at least turn off that distracting ringing while keeping my eyes on the road, oops - almost forgot to check that blind spot, what was that question you asked me? Where was I?
Multi-tasking at work, while cooking, while talking/listening to someone when you have way too much on your mind at the same time; its just different variations of the same dilemma.
Heres the truth about multi-tasking - it's not more efficient.
Terry Small's latest Brain Bulletin "The #1 Brain Myth and Why it is Dangerous" has some great information and facts from brain scientists to bust open this myth. I'm a fan of these brain bulletins. If you want to try them out, go to http://www.terrysmall.com/newsletter.asp and sign up. I've also experienced Terry's brain information live when we were presenters at the same conference. He's engaging, and so enthusiastic about his topic and the audience's understanding of it.
So remember, when it comes to doing many things well, to be the master - be a 'solo-tasker'
Podcast series on Quick Communication Tips:
http://quickcommunicationtips.podomatic.com/rss2.xml
To have these brief Podcast tips delivered fresh to your email, join here:
http://www.quickcommunicationtips.com/
When you try to accomplish various things simultaneously, you'll probably end up doing a half-buttocks job on all of them. It trips up the brain and dilutes it's ability to focus. It's frustrating, debilitating, stressful, less productive, and perhaps even dangerous.
Example: you're stressed about an event that happened while trying to pass cars and get somewhere fast while explaining your frustrations to your passenger while she's interrupting you to remind you of the directions to take, AND simultaneously entering phone numbers into her iPhone, clearly unable to focus more than a minimum on your story and she knows it so she starts asking you questions about your dialogue out of feigned interest yet her next question comes with such bullet speed, you know she wasn't really listening to the answer you didn't have time to complete in the first place . . . meanwhile, YOUR cell phone goes off, maybe it's your son? oh! remember to take the next right at the light, hmmm, if I just reach a little to the left of my pocket I should be able to turn on the bluetooth and take the call or to at least turn off that distracting ringing while keeping my eyes on the road, oops - almost forgot to check that blind spot, what was that question you asked me? Where was I?
Multi-tasking at work, while cooking, while talking/listening to someone when you have way too much on your mind at the same time; its just different variations of the same dilemma.
Heres the truth about multi-tasking - it's not more efficient.
Terry Small's latest Brain Bulletin "The #1 Brain Myth and Why it is Dangerous" has some great information and facts from brain scientists to bust open this myth. I'm a fan of these brain bulletins. If you want to try them out, go to http://www.terrysmall.com/newsletter.asp and sign up. I've also experienced Terry's brain information live when we were presenters at the same conference. He's engaging, and so enthusiastic about his topic and the audience's understanding of it.
So remember, when it comes to doing many things well, to be the master - be a 'solo-tasker'
Podcast series on Quick Communication Tips:
http://quickcommunicationtips.podomatic.com/rss2.xml
To have these brief Podcast tips delivered fresh to your email, join here:
http://www.quickcommunicationtips.com/
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